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Have a question that isn't answered below? Feel free to reach out directly.
Email: esther@evermoretx.com
Phone: (346) 261-2774)
Office Hours: Mon, Wed, and Fri from 9am - 7pm| Calls & emails are returned within 24–48 business hours
How do I get started?
How do I get started?
Getting started is simple. Click here to book a brief, 15-minute consultation call to discuss what you're looking for, ask any initial questions, ensure we're a good fit, and schedule your first intake session. Afterward, you will receive two emails to complete your onboarding: one from Headway to enter your insurance and billing information, and one from our client portal, Carepatron, to sign practice consent forms.
Do you offer in-person sessions, telehealth, or both?
Do you offer in-person sessions, telehealth, or both?
We currently offer secure online telehealth sessions for clients located across Texas. In-person sessions in the North Houston area are coming soon.
What state(s) are you licensed to see clients in?
What state(s) are you licensed to see clients in?
We are licensed to provide therapy to individuals and couples residing in the state of Texas.
What happens during the first intake session?
What happens during the first intake session?
The first session is a chance for us to get to know each other, review your background, discuss what brings you to therapy, and establish your main goals. It is a relaxed, low-pressure conversation designed to ensure we are a good fit and to build a roadmap for our work together.
How long does therapy usually last, and how frequently will we meet?
How long does therapy usually last, and how frequently will we meet?
Therapy is deeply personalized to your needs. Most clients begin with weekly sessions to build momentum and establish meaningful goals. As you make progress, we may transition to bi-weekly or monthly maintenance sessions. We will regularly check in on your growth together, adjust meeting frequency as needed, and conclude therapy once you have achieved your therapeutic goals.
What is the difference between individual and couples counseling sessions?
What is the difference between individual and couples counseling sessions?
Individual counseling focuses strictly on your personal emotional growth, internal patterns, and individual goals. Couples counseling treats the relationship as the focus, addressing interaction patterns, communication styles, and mutual connection between both partners.
Can I use my HSA or FSA card to pay for sessions?
Can I use my HSA or FSA card to pay for sessions?
Yes. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) can be used to pay for self-pay therapy sessions, copays, and deductibles. However, HSA and FSA cards cannot be used to pay for late cancellation fees or any other administrative charges.
What is your cancellation policy?
What is your cancellation policy?
We require at least 24 hours' notice for any session cancellations or rescheduling. Cancellations made with less than 24 hours' notice (or missed appointments) will be charged a $50 late-cancellation fee. Please note that insurance companies and HSA/FSA funds do not cover cancellation fees.
How does payment work through Headway for in-network insurance?
How does payment work through Headway for in-network insurance?
Headway handles all insurance verification, billing, and claims automatically. Before your first session, Headway will email you to set up an account and verify your coverage, showing you an estimate of your copay or deductible obligation. Payment is processed automatically using the payment method on file after each session.
How do I use my Out-Of-Network benefits?
How do I use my Out-Of-Network benefits?
If your health insurance plan is not on our in-network list, you can still utilize out-of-network benefits for potential reimbursement. Out-of-network care is paid at the standard self-pay rate at the time of service, and we will provide you with a monthly Superbill (a specialized itemized receipt for medical services) upon request to submit to your insurance for potential reimbursement.
How to check and use your OON benefits:
Call your insurance provider: Dial the member services number on the back of your insurance card.
Ask these key questions:
"Does my plan include out-of-network benefits for outpatient mental health (CPT code 90837 for individual therapy or 90847 for couples therapy)?"
"How do I submit a Superbill for reimbursement?"
Submit your Superbill: Upload the monthly Superbill we provide to your insurance company's online portal or mail it in. Once processed, your insurance provider will mail a reimbursement check directly to you according to your plan's coverage.
“Commitment isn’t about being perfect, always following through, or never going astray. Commitment means that when you (inevitably) stumble or get off track, you pick yourself up, find your bearings, and carry on in the direction you want to go.” - Russ Harris
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